Refund Policy

Your statutory rights. If you are a consumer in the EU, the UK, or another jurisdiction granting a cooling-off period for distance purchases, you may have a statutory right to withdraw from a purchase of digital content within 14 days. Because our packs and passes are digital content that is made available immediately, at checkout we ask you to (1) expressly request immediate access and (2) acknowledge that you thereby lose the 14-day right of withdrawal. If you give that consent and we begin providing the content, the statutory 14-day withdrawal right no longer applies. This does not affect any non-waivable rights you have under your local law, and it does not affect the voluntary refund options described below, which we offer regardless. Nothing in this policy limits remedies you may have if the digital content is faulty or not as described.

Our voluntary refund policy. In addition to any rights you have under applicable law, we voluntarily offer the following refunds:

• 5-Card Pack and 20-Card Pack — full refund within 48 hours of purchase, provided no pulls from that pack have been used. Once any pull from the pack is consumed, the pack is considered used and is not eligible for a voluntary refund.
• Tournament Pass and Pro Collector — full refund within 48 hours of purchase, provided no pulls have been made under the pass. Each pass activates immediately on purchase.

The 48-hour window is measured from the time of purchase recorded by Stripe.

Unauthorized purchases. If you believe a purchase was made from your account without your authorization, contact us at refunds@fanpush.com as soon as possible. We will investigate and refund verified unauthorized purchases.

Duplicate charges. If you were charged more than once for the same purchase, contact us at refunds@fanpush.com and we will refund the duplicate charge once verified.

To request a refund, email refunds@fanpush.com with:

• Your account email address
• The purchase ID (found in your purchase confirmation email, prefixed with “Receipt ID:”)
• A brief reason (optional, but helpful)

We respond to refund requests within 2 business days. Approved refunds are processed through Stripe and typically appear on your card within 5–10 business days, depending on your bank.

The following are not eligible for refunds except where a refund is required by applicable law:

• Any pack or pass where pulls have been consumed
• Cards crafted through the Forge (the fragment cost is the consideration — crafting is irreversible)
• Cards or collections deleted as a result of account termination by you or by us for ToS violations
• Free pulls (the daily free pull has no monetary value and is not refundable)

If we deny your refund request and you disagree with our decision, reply to refunds@fanpush.com with additional context — we’ll review every appeal personally.

In edge cases — for example, a significant service outage that prevented you from using purchased entitlements — we may, at our discretion, issue store credit in the form of fragments rather than a monetary refund. Any store credit or fragments we offer are provided at our discretion and are not a substitute for a refund you are entitled to under applicable law.

If you don’t recognize a charge or think there’s a problem, contact us at refunds@fanpush.com first — we can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may slow resolution while we provide the payment processor with transaction records.

Refund requests: refunds@fanpush.com

General questions: hello@fanpush.com

Mind Vision LLC · 30 N Gould St Ste N, Sheridan WY 82801